Steps to fix the "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" error

If you are encountering the error message "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" on your Windows device, it means that the client and server cannot agree on a mutual cipher to use to establish a secure connection. This error can occur when you are having connectivity issues with a specific resource or internet site. In this article, we will discuss the possible causes of this error and how to fix it.

Facts about the "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" error

This error message can occur due to several reasons, including:

  • The client and server cannot agree on a mutual cipher to use to establish a secure connection.
  • TLS 1.0 and TLS 1.1 are not enabled on your Windows device.
  • A problem with the Windows Hello service.
  • A problem with the Trusted Platform Module (TPM).
  • A problem with the user account.

Steps to fix the "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" error

Here are the steps to fix the "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" error:

  1. Turn on TLS 1.0 or 1.1 in Internet Properties: Open "Internet Properties" by searching for it in the Start Menu. Select "Advanced" and tick the checkboxes for "Use TLS 1.0" and "Use TLS 1.1". Click "Apply" and "OK" to save the changes.

  2. Check the Windows Hello service: Press the Windows key + R to open the Run dialog box, type "services.msc", and press Enter. Scroll down to the "Windows Hello" service, right-click on it, and select "Properties". Make sure the service is set to "Automatic" and is running. If it is not running, click on "Start" to start the service.

  3. Check the TPM: Press the Windows key + R to open the Run dialog box, type "tpm.msc", and press Enter. Check the status of the TPM. If it is not working properly, you may need to update the TPM firmware or contact your device manufacturer for assistance.

  4. Reset the user account: Create a new user account with administrative privileges and try to connect to the resource or internet site again.

Related Questions

What is TLS?

TLS (Transport Layer Security) is a protocol that provides privacy and data integrity between two communicating applications. It is commonly used to secure web traffic and email.

How can I enable TLS 1.2 on my Windows device?

To enable TLS 1.2 on your Windows device, go to Start > Settings > Network & Internet > Proxy. Scroll down to the "Manual proxy setup" section and turn on the "Use a proxy server" toggle. Enter the IP address and port number of the proxy server, and then click on "Advanced". Under "Security", select "TLS 1.2" and click "OK" to save the changes.

What is Windows Hello?

Windows Hello is a biometric authentication feature in Windows 10 that allows users to log in to their devices using facial recognition, fingerprint, or iris scanning. It is a more secure and convenient way to log in to your device than using a password.

Conclusion

The "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" error can be caused by several factors, including connectivity issues and problems with the Windows Hello service or TPM. By following the steps outlined in this article, you can troubleshoot and fix this error and establish a secure connection with the resource or internet site.