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Fashion Nova's Return Policy, Process, and How to Return an Order with Fashion Nova App

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Fashion Nova is a well-known online fashion retailer, which offers fashionable clothing, footwear, and accessories for women, men, and children. In case you are not happy with your purchase, Fashion Nova provides a return policy that enables you to return the items for store credit within 30 days from the original purchase date. Here are the key provisions of the Fashion Nova's policy and process for returns:

Eligibility for Returns

To qualify for a return, items must be unworn, unwashed, have original tags attached, and be returned in their original packaging. Products sold as final sale, such as items ending in $.48 and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes), cannot be returned for store credit.

Process for Returns

To return an item, utilize Fashion Nova's Online Returns Portal to acquire a return shipping label and track your package. If you didn't use the Online Returns Portal, keep a copy of your return tracking receipt from the carrier used until Fashion Nova processes your return and issues your store credit. Fashion Nova processes returns within 5-7 business days after your item(s) are delivered to them.

Return Shipping Labels

For US customers, Fashion Nova recommends using return shipping labels to return items, as it allows tracking of the return and receiving credit much faster than when returning the package yourself.


Most returns are refunded as store credit in the form of a Fashion Nova gift card. Fashion Nova doesn't permit refunds for credit card purchases.

Customer Service

For any queries or issues related to your return, you can contact the Fashion Nova customer service team via their Help Center or by sending a message.

Returning an Order Using Fashion Nova App on iPhone or iPad

Fashion Nova is an online fashion store that offers a broad selection of women's clothing, shoes, and accessories. You can easily return an order made on Fashion Nova by using the Fashion Nova app on your iPhone or iPad. Consider the following key points and facts:

  • Fashion Nova provides store credit for future purchases, and it's the only form of refund available.
  • To return an order from Fashion Nova, you can use the Fashion Nova app on your iPhone or iPad.
  • You need to log in to your Fashion Nova account on the app and select the order that you wish to return.
  • Next, you will need to choose the items you wish to return and specify the reason for the return.
  • Once you submit the return request, you will receive an email confirming your request and providing shipping instructions for returning the items to Fashion Nova.

Apart from the WikiHow article, here are some specifics on how to return an order from Fashion Nova:

  • You can return an order to Fashion Nova by using their online returns portal.
  • To use the online returns portal, enter your order number and email address.
  • You can choose the items you wish to return and the reason for the return.
  • Upon submitting your return request, you will receive a confirmation email with instructions on how to ship back your items to Fashion Nova.

In general, returning an order to Fashion Nova is a simple process that can be completed through the Fashion Nova app or their online returns portal. It's important to note that Fashion Nova only provides store credit for future purchases, meaning that you cannot receive a refund in the traditional sense.

Fashion Nova is dedicated to making affordable fashion conveniently available to customers worldwide. Fashion Nova offers an easily accessible Online Returns Portal and return shipping labels, making the return process seamless and trouble-free. It is important to note that items purchased in a final sale cannot be returned for store credit, and refunds are not allowed for purchases made with a credit card.