Fashion > Fashion Nova Return Policy on .
Fashion Nova is a well-known online fashion retailer that offers trendy apparel, footwear, and accessories for women. If the purchase fails to satisfy you, Fashion Nova has a 30-day return policy to return or exchange most of the items. The following is a comprehensive guide of Fashion Nova's return policy:
- Fashion Nova processes returns within 5-7 business days after receiving the returned items.
- For US customers, Fashion Nova provides return shipping labels, which is the recommended option for returning items. This allows for tracking and faster credit issuance.
- Fashion Nova accepts exchanges within 30 days of the original purchase date with a valid receipt and all tags attached.
- Some Fashion Nova items are not eligible for in-store returns including dresses, bodysuits, accessories, shoes, swimwear, lingerie, beauty products, NovaKids items, and sale items.
- Fashion Nova reserves the right to decline service to customers or entities involved in fraudulent or criminal activity.
- Any non-Fashion Nova items sent to their Distribution Center will be thrown away upon receipt.
The item must be in new condition, with all tags attached, and returned within 30 days of purchase to qualify for a refund or exchange.
The items marked as final sale, bodysuits, swimwear, lingerie, beauty products, NovaKids items, and accessories are non-refundable.
Fashion Nova processes returns within 5-7 business days of receiving the items.
To ensure faster credit issuance and tracking, Fashion Nova recommends using their provided return shipping labels for US customers.
To expedite your store credit, opt for the prepaid return label option in the Fashion Nova Returns Portal.
Fashion Nova retains the right to reject service to customers or entities caught up in fraudulent or criminal activity.
Non-Fashion Nova items received at their Distribution Center will be disposed of.
Customers who bought a return shipping label via the Online Returns Portal can track their return consignment on the Fashion Nova returns tracking page.
Customers who didn't use the Online Returns Portal need to keep a copy of their return tracking receipt from the carrier until their return is processed, and store credit has been issued.
Fashion Nova requires 2-5 business days to process refunds, and customers should note that, depending on the financial institution, the refund amount may take as long as ten business days to appear.
The Fashion Nova Help Center provides customers access to further information and assistance.
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In addition, Fashion Nova offers a returns tracking page to customers who have purchased a return shipping label through the Online Returns Portal to easily keep track of their shipments.
- Customers who did not use the online returns portal must retain a copy of their return tracking receipt from the carrier until their return is processed and store credit is issued.
- Customers who have lost access to their email should contact Fashion Nova with their order number, full name, and billing address.
- Fashion Nova requires 2-5 business days to clear refunds, and depending on the financial institution, it may take up to 10 business days for the refund amount to appear.
- Customers can access additional information and assistance through the Fashion Nova Help Center.
- Customers who require to modify or cancel their order can visit the "https://www.fashionnova.com/pages/edit-or-cancel-order" page.
Fashion Nova's return policy is clear and permits the return or exchange of most items within 30 days of purchase. To guarantee a smooth return process, customers should confirm that the item is in new condition with all tags attached and utilize the prepaid return label option available on the Fashion Nova Returns Portal. If you have any inquiries or issues, you can consult the Fashion Nova Help Center for additional information and support. Read our related article: Fashion Nova's Return Policy, Process, and How to Return an Order with Fashion Nova App.